New policy for no-shows:
We ask that users cancel their booked time in iLab as soon as they are aware that they will not be using it. If iLab will not allow to cancel your reservation please email Aja, and we will be happy to cancel it for you.
All bookings must be canceled at least 2 hours prior to the scheduled start time.
Bookings that are uncanceled and unused will be charged at full price.
Bookings that are canceled less than 2 hours prior to the scheduled start time will be charged at $10/ hour.
These charges will also apply to labs on subscription or over the cap.
Please remember that our equipment is shared equipment. By canceling your reservation in a timely fashion, you will free up the time for other users who need the equipment.